Privacy Policy

This Privacy Policy explains how One Visibility Labs ("we", "us") collects, uses, and shares information when you visit our websites or use our products, including CaseFlow and OneRule.

1. Information We Collect

We collect information you provide directly, such as your name, work email, and firm details when you request a demo or create an account. We also collect technical information automatically, including IP address, browser type, and usage patterns within the Services.

2. How We Use Information

We use information to operate and improve the Services, communicate with you, fulfil contractual obligations, prevent abuse, and comply with legal requirements. We do not sell personal information.

3. Customer Data

Data your firm submits to the Services ("Customer Data") is processed on your behalf as a processor. We use Customer Data only to provide the Services and as otherwise instructed by your firm.

4. Sharing

We share information with sub-processors that help us deliver the Services (for example, hosting, analytics, and email), under written agreements that require appropriate safeguards. We may disclose information when required by law or to protect our rights.

5. International Transfers

Personal data may be transferred to and processed in countries other than your own. Where required, we rely on Standard Contractual Clauses or other approved transfer mechanisms.

6. Retention

We retain personal information for as long as necessary to provide the Services and for legitimate business or legal purposes, after which it is deleted or anonymised.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict its processing. To exercise these rights, contact us at the address below.

8. Security

We maintain technical and organisational measures designed to protect personal data. See our Security page for more detail.

9. Cookies

We use a small number of strictly necessary and analytics cookies. You can control cookies through your browser settings.

10. Changes

We may update this Policy from time to time. Material changes will be highlighted on this page or communicated by email.

11. Contact

Privacy questions or requests can be sent to hello@onevisibilitylabs.com.